Refund policy
Return & Refund Policy
At Homvic, we want you to love your night splint. That’s why every order is covered by our 30-Night Comfort Guarantee.
30-Night Comfort Guarantee
Try your Homvic night splint for up to 30 days from the date of delivery. If you’re not completely happy, you can return it for a full refund of the product price.
How to Start a Return
To start a return, email us at cozyplacespot@gmail.com with your order number and the reason for your return. Our team will reply within 24 hours on business days with return instructions.
Please do not send items back without contacting us first, as returns sent without instructions may not be processed.
Return Conditions
- Your return request must be made within 30 days of delivery.
- The item should be returned with all its parts and straps.
- Original packaging is appreciated but not required.
- Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Please note that your bank or card provider may take a few extra days to process the refund.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and a photo of the item. We will send a free replacement or issue a full refund, at no extra cost to you.
Exchanges
Need a different size? Contact us and we’ll be happy to help you exchange your item for the right fit.
Order Cancellations
You can cancel your order within 12 hours of placing it, as long as it has not yet been shipped. Once an order has shipped, it can no longer be cancelled, but you may still return it under this policy.
Questions?
If you have any questions about returns or refunds, contact us at cozyplacespot@gmail.com. We’re always happy to help.